Review the standard direct-booking rules before reserving. Your confirmation preserves the exact rate, price and policy version accepted for your stay.
Cancel at least 24 hours before the configured check-in time for no cancellation charge. Later cancellation or non-arrival may incur a reasonable charge of up to one room night, subject to the confirmed rate terms and applicable Nigerian consumer law.
For the standard flexible rate, cancel at least 24 hours before the hotel’s configured check-in time to avoid a cancellation charge. The deadline uses the hotel’s local time, Africa/Lagos. A rate displayed during booking may give you a longer or more flexible window.
After the free-cancellation deadline, the hotel may apply a reasonable charge of up to one room night, including the corresponding disclosed taxes. A non-arrival without cancellation is handled on the same basis. The hotel will consider the notice given and whether the room could reasonably be resold before determining the final charge.
No cancellation fee will be imposed where the stay cannot be honoured because of the death or hospitalisation of the person for whom the booking was made. The hotel may request reasonable supporting evidence and will handle it sensitively.
Members should use My stays when self-service is available. Otherwise, contact the hotel using the details on this page and quote the reservation reference. A request is complete only when the hotel issues a cancellation or modification confirmation. Changes remain subject to availability and the rate available for the revised stay.
A reservation made through a travel agent, online travel agency or another third party must normally be changed or cancelled through that original channel. Its disclosed terms may apply, without limiting rights that cannot lawfully be excluded.
Where a refund is due, the hotel will initiate it to the original payment method within 7 business days after approval. Banks and payment providers may require additional processing time. No administrative refund fee is charged where the hotel cannot provide the confirmed accommodation.
If the hotel cannot honour a confirmed reservation, it will promptly contact the guest and offer an appropriate alternative or refund all affected amounts received. This does not limit any further remedy available under applicable law.
A reservation is confirmed only when the hotel issues a reference. Rates, taxes, fees, occupancy, payment requirements and cancellation terms shown before confirmation form part of the booking. The lead guest must be at least 18.
Submitting a search or payment does not by itself guarantee accommodation. A reservation becomes confirmed when the hotel issues a confirmation containing a reservation reference. Keep the confirmation and review it promptly.
Prices are displayed in the hotel’s configured currency. The booking review must show the room subtotal, applicable taxes, mandatory fees, total price, amount paid and outstanding balance before confirmation. Optional services and incidental charges are separate. Payment or guarantee requirements depend on the selected rate and are disclosed before confirmation.
The person responsible for the reservation must be at least 18 and authorised to book for every named guest. Names, contact details, dates, room count and adult/child occupancy must be accurate. The hotel may refuse occupancy beyond the confirmed room limit or apply a previously disclosed supplement where permitted.
Standard check-in is from 14:00 and check-out is by 11:00, using hotel local time. Early arrival, late departure and specific room assignment are requests subject to availability and may carry a disclosed charge. A valid identity document may be required at check-in.
The hotel will record reasonable accessibility, dietary and service requests, but a request is not guaranteed unless the confirmation expressly says it has been accepted. Contact the hotel before arrival where a request is essential to the stay.
The cancellation policy displayed for the selected rate and preserved with the confirmation applies. Changes may alter availability, price, taxes, fees or stay restrictions. Nothing in these terms removes cancellation or refund rights that cannot lawfully be excluded.
Guests must comply with lawful hotel safety and conduct rules and must not use a reservation for resale, fraud or unlawful activity. A guest may be responsible for proven loss caused by deliberate, reckless or grossly negligent conduct, subject to applicable law and a fair review of the evidence.
The hotel processes the minimum information needed to manage the reservation, provide the stay, prevent fraud, meet legal duties and send essential service messages. Marketing choices are separate. See the hotel Privacy Notice for rights and contact details.
These terms are governed by the laws of the Federal Republic of Nigeria. Contact the hotel first so it can investigate and propose a fair resolution. Nothing in these terms limits a consumer’s right to approach the Federal Competition and Consumer Protection Commission or another competent authority or court.
Please contact the hotel before confirming if a cancellation deadline, payment requirement, accessibility request or rate condition is unclear.